Still not happy
I bought my new 2009 Sonata in Dec.2008 and truly reget it. the problems have been too long to list(example: my power streering went out with less then 20'000 miles).I'm finally writing this reveiw because the TPS sensor is back on and world hyundia refuses to admit the problem is there car. Requested arbitrition Dec.2009, they told it would be after the first of the year,then call me three days before chirstmas to have the arbitrition a days later. I told them I was leaving for chirstmas, they said they'd call back, they never did. I never followed up because the sensor never tripped again till this winter.The first time I took it to firestone, they said nothing was wrong with the tires and air pressure. The TPS has been going on and off ,this is the fourth time this winter.Firstone said this wasn't the first Hyundia they've seen with a bad Tps sensor. Bottom line is they knew about this problem and did'nt fix it two years ago.
Robin,
We have certainly not done a good job of getting you satisfied in the past. Even with Hyundai's involvement it appears as though the issues that have come up were not handled satisfactorily. i assure you that we have had nothing but your best interest at the forefront of our efforts, but once in a blue moon it seems like nothing a dealer or in this case a manufacturer, does can turn things around for a customer. One point however that I will address is your assertion that we knew of a problem and did not repair it...nothing could be further from the truth. We pulled 2 screws from your tires and did address your sensor. Including the time when the tire had 73 lbs of air in it...not sure how that could have happened, but nevertheless we asked Hyundai to evaluate all of your issues and again when they could find no merit in a manufacturer's defect they too were unable to satisfy you. I am sorry that we have not lived up to your standards.
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