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World Hyundai Matteson1August 30, 2012

Richard D. of Belleville IL Reviews World Hyundai Matteson

by Richard C Daniels (Belleville, IL) on August 30, 2012
Salesperson:
Department: Sales
I've been looking for a 2013 Genesis Coupe 3.8 Track. Talked to dealer for over a week getting information over emails due to the fact that I'd have to drive +5 hours to get there. After talking and talking the dealer just kept insisting that I drive up there (which I was very close to) until I talked to my local dealership and they told me "there are none for sale right now. Get the VIN number of that car they say they had". So I called asking for them to email me the pictures of the VIN. Spoke with the same dealer I've had since the start and she said "ill step out and take a picture of it for you in just a moment and email you." I then didn't hear back from her for almost 6 1/2 hours. Seems to me like a long time to just snap a picture for an interested buyer. I had my local dealership run the VIN and they showed me that it was a R-Spec. Stunned, I emailed the dealer back again asking "so this IS a 2013 Genesis Coupe TRACK TRIM 3.8?" she then proceed to tell me yes it was. After her telling me several times that it was the track trim over the last few days, I called her out on it, were after telling her I had the VIN ran, she finally said o yeah it's a r-spec sorry. I'm glad I didn't drive the 5-6 hour ride to this dealership because of a uneducated, unattentive, and rather pushy sales rep that clearly just wanted to make a sale. I WILL NOT return to this dealership ever again for any future vehichles. I don't care if they have the exact car I want, I'll either have it traded to a different dealer or just wait. Hands down WORST experience I've ever had with ANY dealerships. I expect this sort of service from a run down used car lot were half the cars don't even start, they had better service then what I received from this dealership. I will tell all my friends, co-workers, and anyone else ever interested in buying a Hyundai to NEVER go to this dealership.

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World Hyundai Matteson

5337 Miller Circle Dr
Matteson IL 60443
(708) 983-6599

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