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World Hyundai Matteson1March 24, 2018

Marian S. of Crest Hill IL Reviews World Hyundai Matteson

by Marian Sanders (Crest Hill, IL) on March 24, 2018
Department: Sales

Hello My Name is Marian Sanders, I was in one of your World Hyundai Matteson, IL - regarding trade-in of my car. Its a 2013 Chevrolet Impala LTZ. I finance this vehicle 5/2015 from this dealership. I wanted to trade-in this vehicle to get a SUV. Well first I receive all this email about they wanted my car, and I can come and get a new one with no money down. So I received calls and Emails from Teri the Sale Manager and receive calls and Emails from Rosie Hernandez the IPreCheck Rep. They wanted me to come in on Thursday March 22, 2018 at 6:45 PM. but I receive a call from Rosie Hernandez and advise that I will come in tomorrow at noon. Then Teri calls me back at 7:15pm and advise her that I will come in tomorrow Friday March 23, 2018 at noon. I get there at 11:45am on Friday March 23, 2018 with my son and grandson. I was greeted by a Sale Rep Name Matthew Duering he ask me who my appointment was with and I said Teri, he said I work with Teri and to have a sit at his desk. I gave him my name and cell phone number, and he pull my information up on the computer. He said give me a moment and he was walk back and forth all the time we was there to the front desk back to us. He then ask for my ID, copies of my check stub as of wish I email them to him. I advise him what I wanted was a SUV, I have a trade in of my car, he took my keys and expect my car. I told him my payoff of my car of which I pull up on my phone, I also sign something that stated for them to run my credit. He never told me to look at any SUV, never told me what they was giving me for my Car, never told me how much they approve me for, just left me sitting in the Chair for over 3 hours. I had to go to the front desk and ask about where he was, and come to find out he left me at the desk and went test driving with another customer, I was told by another sale rep that I had to put $2,000 down in order for me to get a SUV and still don't know what type of SUV it was. Never got a change to look at any SUV except the one that was in the office with us. 
This place has very very bad customer services and sales skills. How you just leave a customer at a desk for over 3 hours and go help another customer just like that without talking or advise them. I would never ever recommend your company to any one. This sales rep is the worst I have ever know.



Marian Sanders


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World Hyundai Matteson

5337 Miller Circle Dr
Matteson IL 60443
(708) 983-6599

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