Service was excellent. David made sure to meet my payment wants and needs. Quick transaction.

CHRISTIAN WAS A GREAT SALESPERSON TO WORK WITH. VERY PATIENT AND NICE. I COULD SAY THE BEST CAR SHOPPING EXPERIENCE I EVER HAD. IM GOING TO DEFINATELY REFER FAMILY AND FRIENDS HERE

I am very disappointed from your service, I received more than 50 calls from your dealer for one week, stating that I am approved for a vehicle on my choice. Your salesperson repeated probably 100 times over the phone that I was approved for financing, not only the sales person, but all the staff from World Hyundai. When we went to the dealer the story  was totally different, first they told us that that my pay stubs would not be approved by the financing institution, second my credit score was not good enough for the financing.I am asking you why do you have to lie to me over the phone, why you did not tell me the truth when I gave you all the information over the phone. I had to drive 60 miles to and from your dealer to find out the real story. You are trying to sell me a car that I have no interest in for a price that's to high. I would not recommend your dealer to anyone. Your are trying to make money by lying to people and promising them everything without  even thinking about the consequences. Your business is not going to last  for a long.

Dennis conducted the trial drive and the explanations professionally.  He presented the offer I made as I requested.  He did his job as expected and in the crisis which followed the initial deal, he insured that managers intervened to persuade me when I became upset and was leaving.

The issue during the negotiation was that changes took place which made me reconsider the desirability of the deal.  First, I was asked for a down on the financing.  I have the money but my credit union did not require this and it had not been brought up when I agreed to dealer financing as a convenience to me at the same rate as the credit union.  At that time I began to think about the extended warranty and realized I had a misunderstanding of what it gave me in reality and felt very uncomfortable with the agreement reached.  It was all clarified and resolved at the end.