Dennis conducted the trial drive and the explanations professionally.  He presented the offer I made as I requested.  He did his job as expected and in the crisis which followed the initial deal, he insured that managers intervened to persuade me when I became upset and was leaving.

The issue during the negotiation was that changes took place which made me reconsider the desirability of the deal.  First, I was asked for a down on the financing.  I have the money but my credit union did not require this and it had not been brought up when I agreed to dealer financing as a convenience to me at the same rate as the credit union.  At that time I began to think about the extended warranty and realized I had a misunderstanding of what it gave me in reality and felt very uncomfortable with the agreement reached.  It was all clarified and resolved at the end.