Roger was very cordial friendly and soft spoken. I feel on the street we can be good friends. I was not pressured to buy and was given every opportunity to make up my mind without pressure. Roger is a great salesman and the honesty ans sincerity shows. That usually gets lost with experience but Roger has not lost his. Roger is humorous and we laughed a lot. I have purchases many cars before and this was the most pleasant experience that I've had. it tells me the mood of this business is honest and people friendly. I suspect that this attitude is also in your repair department. BUT I WILL FIND OUT. Thank You!!